Need help with your order, jersey customization, sizing, shipping, or returns?
Find quick answers below.
Frequently Asked Questions
What does Stratplays sell?
Stratplays sells esports-inspired jerseys for gamers, fans, streamers, and teams.
Can I add my name or gamertag to a jersey?
Yes. Some jerseys can be personalized with your name, gamertag, or number.
Please check the product page or customization option before placing your order.
Can I order jerseys for a team?
Yes. You can order jerseys for your gaming squad, school club, tournament team, or community.
Contact us with the quantity, names, numbers, and design details.
How long does order processing take?
Orders usually take 2 to 5 business days to process.
Personalized items may take longer.
How long does delivery take?
Standard delivery may take 7 to 21 business days.
These are estimates and may change depending on your location.
Can I change my order after placing it?
Contact us as soon as possible.
If your order has not entered processing, we may be able to help. If production or shipping has started, changes may not be possible.
Can I return a personalized jersey?
Personalized jerseys usually cannot be returned unless they arrive damaged, incorrect, or faulty.
Please check your custom details carefully before ordering.
What if my item arrives damaged?
Email us within 7 days of delivery.
Include your order number, photos of the issue, and a short explanation.
Do you ship internationally?
Yes, we aim to support international shipping.
Shipping availability and fees will be shown at checkout.
How do I contact Stratplays?
Email us at:
You can contact us for order support, sizing help, custom jersey requests, team orders, returns, and delivery questions.